White Paper on Embracing Change to Achieve Excellence in a Competitive Senior Living Market

Johnson Consulting Services has just released a thought-provoking White Paper on Embracing Change to Achieve Excellence when you are operating in a highly competitive marketplace.

“This is white paper is based on the recent speech I gave at LeadingAge’s national conference with my long-time client, Mark (Tony) Enquist, Executive Director of Charter House – Mayo Clinic’s Retirement Community,” said Jill Johnson, president and founder of Johnson Consulting Services. “Tony and I shared deep insight what it takes to achieve excellence when there is so much competition in your marketplace.”

For more than twenty years, Mayo Clinic’s retirement community, Charter House, was a dominant senior living provider in their market. Occupancies were strong and residents were satisfied. But even Charter House has not been immune to the impact and intensity of this burst of competitive pressure.

“Achieving excellence requires a candid and objective look at your situation and major challenges,” Johnson continued. “It requires a willingness to embrace change to ensure you are competitive. Our white paper provides an overview of the framework we used to gain the needed clarity to assess options, gain support from staff and residents for the changes that needed to made, and how we helped Charter House move their team to deliver a new level of excellence.”

Johnson co-wrote the white paper with fellow industry expert, Mark (Tony) Enquist, Executive Director of Charter House – Mayo Clinic.

To obtain this FREE White Paper fill out the information below: